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Beyond the Black Box: Cracking Open the Secrets of Branded Call Intelligence

For all the time and money call centers spend monitoring KPIs, many are working blind when it comes to control and intelligence AFTER the call is placed.

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State of the Call 2022 Report

Read this report to learn the 10 top trends and insights on the voice call from our global data set of 150 billion calls processed in 2021.

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State of the Call Canada 2022

Read this report to get the top trends and insights in voice in Canada for 2022.

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State of the Call Canada Webinar

Watch this recording of our Canadian-focused State of the Call 2022 webinar, where our VP of Business Development based in Toronto discusses the current trends we're seeing in the voice channel in Canada.

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10 Tips to Improve Your Reputation and Get Your Business Calls Answered

Being flagged incorrectly as spam can be frustrating and detrimental to your company’s reputation. These tips will reduce the probability of your calls being mislabeled as spam or fraud.

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Report

Is STIR/SHAKEN Preventing Scam Calls?

STIR/SHAKEN regulations were enacted by the FCC to reduce spam and scam calls. See how the new rules are having mixed results so far.

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eBook

Adaptive AI: A Proactive Strategy for Stopping Scam and Fraud Calls

Learn about a new technology developed by Hiya that goes beyond traditional scam detection techniques to proactively hunt and shut down scam calls.

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Video

Branded Caller ID: CNAM vs. Hiya’s Voice Performance Platform

It can seem like there are lots of solutions out there that can provide a "branded call display" on the mobile phone. But are there?

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Report

State of the Call Europe 2022 Report

Read this report to learn the 10 top trends and insights on the voice call in Europe for 2022

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Webinar

State of the Call 2022

Watch a recording of our webinar with Alex Algard, CEO of Hiya, to learn the latest insights and trends on the voice channel.

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Report

Forrester Consulting TEI Study for Hiya Connect

Read this Forrester study commissioned by Hiya to learn how Hiya Connect helped customers with reputation monitoring and management, branded their calls to show identity, and secured those calls to protect identity.

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The ROI of Implementing Hiya Connect Webinar

Watch our webinar to get a look at the ROI and business benefits achieved with a Branded Call solution like Hiya Connect.

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eBook

Branded Caller ID: A Buyer's Guide

In today's modern world, the voice channel still continues to dominate all other forms of communication. This guide will walk you through the differences between caller ID technologies and equip you with the knowledge needed to make an educated Branded Caller ID buying decision.

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Webinar

How to Make Your Phone Calls Prosper in a World of Scammers and Spam Blockers

Join an industry-leading UC security expert, together with subject matter experts from call spam and identification service Hiya.

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Webinar

Customer Experience Innovations in the 5G era

Join us for this panel where industry insiders will share what customer experience innovations we should expect in 2021 and beyond.

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Report

State of the Call 2021 Impact Report: Healthcare

Hiya continues the 2021 State of the Call research series with a deep look at the impact of the current trends in voice on the healthcare industry.

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Webinar

Webinar: Five Biggest Challenges for the Voice Channel

Listen to Hiya's Julianne Maila and CCW Digitals's Brian Cantor discuss the latest insights of the voice channel we learned in 2021.

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Webinar

Webinar: Prevent Illegal Phone Spoofing in 2021

It's critical to protect your organization's numbers from being spoofed by sophisticated hackers. Watch the webinar to find out how.

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Webinar

Webinar: State of the Call 2021

The State of the Call 2021. Watch the recorded webinar by Alex Algard, CEO of Hiya, for 2021 voice call insights and trends.

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Report

State of the Call 2021 Impact Report - Financial Services

People prefer to communicate through the voice channel overall, and in the financial services sector, the sentiment is no different. See all the voice trends for financial services contact centers in the State of the Call Impact Report.

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Report

State of the Call 2021 Report

Should you answer that call? 94% of the time an unknown caller rings, people don't answer. Learn why along with other trends your business needs to know in our 2021 State of the Call Report.

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Report

Customer Experience Trends, Challenges & Innovations

Where is customer experience going in 2021? This Hiya-sponsored CCW Market Study has this answer and more.

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Report

Wangiri Scam Report

See the latest analysis on the world's most prevalent phone scam.

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